Clinical Operations Support Coordinator
Job Specification
About this role
Making great services run smoothly
We're looking for an organised and proactive Clinical Operations Support Coordinator to support the day-to-day functioning of our Community Services team.
This is a varied role that combines administration, systems support, reporting, technology coordination, staff onboarding, and operational problem-solving. You'll work alongside managers, clinicians, administrators, and support teams to help ensure our services run efficiently and staff have the tools and support they need to do their best work.
If you enjoy improving processes, supporting people, working with data and technology, and being the person who helps things happen behind the scenes, we'd love to hear from you.
Te Whiwhinga Mahi/The Opportunity
No two days will be the same. You'll provide practical support across a range of operational activities, including:
- Coordinating clinical administration and reception services across Community Services
- Supporting and mentoring Clinical Administrators and Reception staff
- Assisting with staff onboarding and training in systems and processes
- Supporting the effective use of business systems, technology, and digital tools
- Producing reports and dashboards to support service monitoring and planning
- Maintaining fleet, equipment, asset, and facilities processes
- Identifying opportunities to improve systems, workflows, and service efficiency
- Providing hands-on administrative support when required
This role suits someone who enjoys working across multiple areas of a service and takes pride in helping others succeed.
Ka whiwhi koe i te aha/What you will get in return
- A friendly team focussed working environment
- Competitive remuneration dependent on experience
- Free and convenient on-road parking
- We are committed to creating an inclusive workplace where people feel valued, supported, and able to contribute.
Ko wai koe/About You
Mau — You will:
- Be committed to working within the mission and vision of the Trust and actively embody our uara:
- Manaakitaka – We Care
- Kauanuanutia - We Are Respectful
- Kotahitaka - We Are Inclusive
- Tika me te Pono - We Do It Right
- Have experience in clinical administration, operational support, coordination, or business support roles
- Have strong Microsoft 365 and technology skills
- Be confident working with databases, reporting systems, and data
- Have excellent organisational and time-management skills
- Be practical, solution-focused approach to problem-solving
- Be a strong communication and relationship-building skills
- Have the ability to balance multiple priorities while maintaining attention to detail
Experience in ACC, healthcare, rehabilitation, disability support, community services, or the not-for-profit sector would be a strong advantage but is not essential.
Mō tatou/About us
We are an independent, charitable organisation driven to help our clients achieve independence, inclusion, and quality of life after a brain, spinal cord or complex injury. Through a full continuum of assessment, rehabilitation and support services, delivered when and where they're needed, our highly skilled interdisciplinary teamwork with our clients and their families/whānau to develop individualised strategies that equip them to achieve their goals.
We:
- Welcome Tangata Moana, Tangata Tiriti, Tangata Haumi and Mana Whenua
- Welcome people with a disability
- Welcome neurodiverse people
- Welcome people from the Rainbow community; we have taken the Pride Pledge and are members of the Safe Spaces Alliance
- Are carer friendly and accredited with CareWise
- Are breastfeeding friendly and accredited with CanBreastFeed
Don't miss this opportunity to join a team that is passionate about making a difference for the people and communities we serve.
To view the position description go to: https://careers.lfbit.co.nz
Please apply via https://careers.lfbit.co.nz. Applications submitted through other channels will not be reviewed.
